Back To Top
SERVICE AND DELIVERY NOTICE:
Easter Holiday Closure Notice: 29th March to 2nd April 2024.
We wanted to inform you that in observance of the Easter holidays, our company will be closed for customer service from Friday, 29th March until Monday, 2nd April 2024.
During this period, our customer service team will not be available to assist you. However, we encourage you to explore our online resources and FAQs for any immediate queries you may have. Rest assured, we will attend to all your inquiries promptly upon our return.
Additionally, please note that no deliveries will be made on Friday, 29th March or Monday, 2nd April. Orders placed during this time will be processed and dispatched on the next available business day.
Have a Q for us? You're in the right place.
Can't quite find what you're looking for? You can contact our customer service team via:
We’re 100% online. You can buy all of our coffees on our website with the choice of a subscription (and reduce our carbon footprint with fewer deliveries – it's a win-win) or a one-off purchase.
How does the QClub signup discount work?
You deserve good things, so when you sign up for our QClub you'll receive a one-time 15% discount code to use on your first order. Discount for new customers only.
The code will be sent to your email (used to create your account), which you can then enter when prompted in the basket or at checkout. T&Cs apply. See section 7 below for further info. Sign up here.
How do your subscriptions work?
Coffee should be for all. That's why we've made our subscriptions simple. Select your chosen profile/s, format/s and amount per month, then hit the subscribe button and add to your basket. Easy.
Plus, you'll save 15% off (applies automatically) on all your orders if you subscribe.
Your subscription will begin immediately with following orders delivered to your doorstep on the date of your first order. You can sign in to your account at any time to manage, edit or cancel (in your order management section) your subscription.
When will my subscription coffee arrive?
There's nothing better than coffee deliveries, so we'll dispatch your first order as soon as you checkout. Subscription orders received before midday will be dispatched the same day, then the following day after midday. Our standard delivery service is Royal Mail 48 (3-5 working days).
We'll do our best to let you know if this isn't possible, which may be during busy periods and public holidays.
When will I be charged for my subscription?
You'll be charged the day you sign up, continuing every month on the date of your first order.
How can I pause or cancel my subscription?
Not feeling it? You can pause or cancel at any time. Just head to your account and select ‘manage subscriptions', then choose whatever you want changed. You've got 3 options: ‘only update next order date’; ‘update all future orders based on a selected date’, or ‘pause future orders’. Save your changes, and you're all set.
How can I change my address or card details?
You can change your address from your account. Select ‘view addresses' and choose to edit, delete or add new addresses.
When it comes to your card, you can change it in My Subscriptions.
Scroll to the bottom of your products and select the ‘show details’ button. Select the 'Payment Information’ section to show your current card details and an option to ‘change payment method’. We'll then email you a link to safely change your deets.
Can I send your coffee as a gift?
Give your BFF some Purple love by selecting our coffee as a gift at checkout. Add your message and the lucky recipient’s delivery address, and we’ll do the rest.
Can I buy gift cards?
Not yet! But email us at hello@purplecoffeeco.com and we’ll sort something out.
I’m having problems placing an order – what do I do?
Just email us at hello@purplecoffeeco.com, or ring us at 0117 911 1912.
Whatsapp (message only): +44 7400 023186
When will my order be processed and dispatched?
We know you love fresh coffee, so your order will be processed immediately and dispatched within 24 hours from when your order is placed.*
*Orders placed before 12:30 pm GMT on business days/working days with next-day delivery selected, your order will be shipped on the same day. UK mainland only.
When will my coffee arrive?
You shouldn’t have to wait, so we use Royal Mail 48 for all standard delivery, including for orders above £30 where delivery is included. Orders can take between 3-5 working days to be delivered.
All UK orders dispatched with Royal Mail 24 service will be delivered in 2-3 working days.
All mainland UK orders dispatched with DPD are for next (working) day delivery. Please note: DPD does not deliver on Saturdays.
Will I be charged for delivery?
If you live in the UK and your order is below £30, we'll add a £3.95 delivery charge to your order at checkout.
Delivery is free for all UK-wide orders of £30 or more.
Need it faster? You can opt to speed up your delivery at checkout, but note the following charges apply:
* For next-day delivery, orders need to be confirmed before 12:30 pm GMT on business days/working days. UK mainland only.
Will my delivery fit through my letterbox?
No, but we're working on it!
Do you deliver internationally?
Due to Brexit, we are only accepting orders for UK delivery. We’re working hard to change this ASAP.
What is your returns policy?
For full details on our returns policy, please see here.
What types of coffee can I buy?
We have 4 brewing formats: whole bean, ground, pod and coffee bags.
For whole bean and ground coffee, you can use your brew method of choice: espresso machine, cafetière/filter, moka pot, AeroPress or V60.
When will my coffee be roasted?
We roast as regularly as possible, as you deserve the freshest stuff. Orders are dispatched straight after roasting.
What’s the best brewing method for your coffees?
You can brew whatever way you like. To help you out, we've created step-by-step brewing guides here.
What equipment do I need to enjoy your coffees?
It's really up to you. But if you need some help, you can find our step-by-step brewing guides on the page.
For our whole bean, you will need a grinder (we prefer a burr grinder, tbh) and your coffee brewing equipment of choice. Need more advice? Have a chat with us at hello@purplecoffeeco.com or Whatsapp (message only): +44 7400 023186.
How should I store your coffee?
We'd always suggest drinking it as soon as possible, but you can store it in a cool, dry place – sealed in its pack or an airtight container.
Our extra-special, top-secret step, Aroma50x, protects essential aroma molecules while roasting and packaging our ground coffee. This helps our coffee to stay amazing, so you can enjoy it whenever you want.
Are all your coffees available all year round?
Yes! To be in the know about our product launches, please sign up here.
Where can I drink your coffee?
You can meet us IRL at events throughout the year with our Purple coffee van. You can also hire out our van for private events. Contact us for more info.
Do you sell your coffee wholesale?
Make us your one-stop shop for your business and get in touch here.
What dose of water should I use with your pods?
At Purple, we’re all about a 25g shot of water for an espresso. However, for a longer coffee top with hot water (or the best results), we'd brew two pods one after the other and top with hot water. Nespresso® machines can be programmed to deliver that same dose every time you press the button. Find out more info here.
Are your pods compatible with all machines?
Our pods are compatible with all drop-down Nespresso® original machines, except Nespresso® Vertuo.
Each of our 4 pods magnifies the flavours of each of our coffees for use in these machines.
Is your packaging recyclable?
Most of our packaging is recyclable, but we're always looking to do better.
You can recycle our cardboard packaging along with our coffee bag laminate, ground and whole bean bags that are recyclable at supermarkets. Our aluminium pods are also 100% recyclable with PodBack. Discover more here.
What forms of payment do you accept?
We accept most payment cards, including credit and debit. If you have any problems, please email us at hello@purplecoffeeco.com, Whatsapp (message only): +44 7400 023186, or call us on 0117 911 1912.
I’ve forgotten my account password, what do I do?
Head over to the account login page, click the ‘forgot your password’ link and enter the email used to create your account. We'll then send reset instructions straight to your inbox.
During which hours can I contact your customer service team?
You can contact us Monday to Friday from 8:30am to 5:30pm.
How do I subscribe to your newsletter?
Scroll to the bottom of our homepage and enter your email into the signup form here.
Can I unsubscribe from your mailing list?
We’ll be sad to see you go, but you can unsubscribe by clicking the link in any of the emails we send you.
Will you share my personal information?
Consent matters. So, we’ll never share your personal information without asking. We may work with 3rd parties who we feel add value to our services and for our clients, but will always keep you informed and protect your personal information. For more info, you can read our privacy policy and our cookies policy here.
Do you want to know what I thought of your coffee?
We wanna hear what you have to say. To give your comments, contact our team at hello@purplecoffeeco.com or by leaving a review on TrustPilot here. And soon we'll be adding reviews to the site, where you can leave feedback too.
Q Club by Purple Coffee Limited Terms & Conditions
These terms and conditions govern your membership of the Q Club. Please read them carefully and keep hold of a copy for future reference. If you have any questions about these terms and conditions or your use of the Q Club, then please contact us here.
Subscription to the Q Club Loyalty Programme
The Q Club loyalty programme is only available to residents of the United Kingdom who are at least 18 years old.
Membership of the Q Club loyalty programme is personal to you. You may not share or transfer your points from your Q Club, although your friends and family can of course apply for their own Q Club membership.
We may refuse an application to join the Q Club loyalty programme if we feel there is a good reason to do so.
Membership to the Q Club loyalty programme can only be activated in conjunction with a purchase.
You must notify us as soon as possible if you change your name, address or email address. These changes can be made online here. Please note that if you do not let us know of these changes, you may miss out on promotional offers and your use of your Q Club membership may be affected.
Your Q Club points will be valid for 24 months after they are added to your Q Club account. If they are not redeemed in this time they will expire and will be deducted from your account.
Marketing Communication - Consent
By accepting these terms, you confirm that you are happy to receive news and offers tailored just for you.
At any time, you can opt out of all such marketing and withdraw your consent in 'My Account' or directly in the communications you receive. Opting-out will not affect the other services you receive as part of the Q Club Programme
Benefits of the Q Club Loyalty Programme
The Q Club offers members:
You will also benefit from:
The featured benefits can be reviewed at any time by Purple Coffee Co.
Cancelling your Q Club membership
To opt out of the programme, you can contact our Customer Services team. We may need to contact you for account administration purposes, even if you opt out of marketing. Cancelling your account means you will no longer be a member of the Q Club programme, your account will cease to be active, and you will lose any points you have earned. If you want to join again in the future, you will need to open a new Q Club account.
For seasonal or one-time offers, read our T&Cs. For everything else, please see below:
Feeling old school? Write to us at Purple Coffee Co., Unit 4, The Powerhouse, Great Park Rd, Bradley Stoke, Bristol, BS32 4RU
By not selecting to receive marketing communications you'll lose most of the benefits associated with the QClub
Unfortunately one off product can't be purchased at the same time as subscription purchases.
Please proceed using separate transactions.
Unfortunately subscriptions can't be purchased at the same time as one-off purchases.
Please proceed using separate transactions.
Unfortunately, pre-order products have to be purchased on their own.
Please proceed using separate transactions.
